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Pre-arrival techniques to create a perfect stay
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Data management

Hospitality Data: How to use it to increase revenue for your property

Data is essential for success in hospitality. Discover the different ways to use it to grow revenue in your property.
Daan de Bruijn
Oct 2, 2023
4 min
Webinars & Live sessions

What is new in hospitality: Marketing, Revenue Management & Upselling

Explore the latest trends within marketing, revenue Management & upselling.
Johanna Bernuy
Oct 2, 2023
5 min
Hotel Marketing

How to choose a CRM for my hotel: 7 things to consider

Looking to implement a CRM in your hotel? Then these are the things you should pay attention to when choosing it.
Anna Randow
Sep 25, 2023
7 min
Hotel Marketing

Transactional Marketing vs. Relationship Marketing in the Hotel Industry

Transactional marketing prioritizes short-term sales. Relationship marketing builds loyalty through personalisation and more. Discover how to use it.
Johanna Bernuy
Sep 14, 2023
4 min
Guest Journey

Maximising Guest Relationships: How to reach guests in the Post-Stay phase

After the stay is over, the guest journey doesn't end. Learn more about how to foster guest loyalty using these strategies.
Daan de Bruijn
Sep 11, 2023
5 min
Guest Journey

8 pre-stay communication ideas to increase guest satisfaction

Enhance guest satisfaction: Personalized pre-stay messages for memorable experiences and loyalty
Johanna Bernuy
Sep 5, 2023
6 min
Guides & more

Guest Journey Template: Reach guests better than ever

Download a template of a guest journey, get ideas on valuable touchpoints and adapt it to your brand.
Johanna Bernuy
Aug 28, 2023
3 min read
Hotel Marketing

Navigating the Changing Landscape of Digital Marketing for Hotels

Discover the latest trends in digital marketing that can help you power up your hotel.
Anna Randow
Aug 23, 2023
6 min
Hotel Marketing

From Zero to Hero: 5 ways a CRM can boost marketing in a hotel

Trying to succeed in hotel marketing without the right tools is nearly impossible. Discover how a CRM can make your life easier.
Daan de Bruijn
Aug 15, 2023
5 min
Guest Experience

Measuring Guest Loyalty: Key metrics CEOs need to pay attention to

To measure guest loyalty, you need the right KPIs. Learn what are they and how to use them.
Johanna Bernuy
Jul 27, 2023
5 min
Guest Experience

Personalisation Revolution: How to use a hotel CRM to elevate the guest experience

When it comes to elevating the guest experience, personalisation is the best tool. Discover how you can use a CRM to have a more personalised approach.
Daan de Bruijn
Jul 20, 2023
6 min
Hotel Marketing

Checkmate OTAs: 5 winning strategies to increase direct bookings

OTAs give you exposition, but direct bookings are key for your brand. Use these strategies to increase them.
Anna Randow
Jul 17, 2023
4 min
Data management

5 ways to use a hotel CDP to drive business performance

A Customer Data Platform (CDP) can provide the necessary insights into customer behaviour that are crucial for driving business performance.
Johanna Bernuy
Jul 10, 2023
5 min
Guest Experience

Bleisure travel: Keys to adapt your offering and reach this target

Bleisure travel is on the rise! Discover how to adapt your offering to capture this target and grow your business.
Anna Randow
Jul 4, 2023
6 min
Guest Experience

How to design the right guest loyalty program: 8 ideas to use

Guest loyalty plays a key role in hotels. Make sure your guest loyalty program stands out from the crowd with these ideas.
Daan de Bruijn
Jun 30, 2023
5 min
Hotel Marketing

5 triggers to automate hotel marketing communications

Automation can help you save time and reduce manual work. Let's explore 5 triggers you can use in your hotel marketing communications.
Anna Randow
Jun 22, 2023
5 min
Guides & more

Ebook: Turning one-timers into returners

Guest loyalty is key for hoteliers. In this ebook, get all the tactics you need to make your guests come back a second time to your hotel.
Johanna Bernuy
Jun 12, 2023
Guest Journey

7 steps to creating a guest journey for the first time

In an industry as competitive as hospitality, creating a seamless guest journey is essential for hotels. Here is a step-by-step recap on how to do it.
Johanna Bernuy
Jun 6, 2023
4 min
Guides & more

Guide: How hotels can use guest data to increase revenue?

A hotel's best asset to generate revenue is guest data. In this guide you will discover how to use it to grow your numbers, guest loyalty and satisfaction.
Johanna Bernuy
May 28, 2023
10 min read
Guest Experience

5 Digital Tactics to Improve Guest Satisfaction

Guest satisfaction is critical to getting good reviews and returning guests. And technology can be your ally to help it rise. Don't miss out on these 5 tactics.
Anna Randow
May 26, 2023
8 min
Hotel Marketing

6 ways to increase revenue with a hospitality CRM

A CRM is key for your property, not only to help your staff but to generate more revenue. Let's look into 6 ways you can use it to increase profit.
Anna Randow
May 23, 2023
8 min
Webinars & Live sessions

How can new booking behaviours benefit or harm hotels?

New booking behaviours on the surface. Review the key trends affecting guests and travellers to maximize new opportunities.
Johanna Bernuy
May 17, 2023
13 min
Hotel Marketing

9 tips to structure your pre-arrival communication

Pre-arrival communication is crucial for hotels as it sets the tone for guests' entire stay. Review these tips to add the most value to those messages!
Daan de Bruijn
May 10, 2023
7 min
Webinars & Live sessions

How to enhance the guest experience in times of low budgets and staff shortages?

The hospitality industry is changing rapidly, and hoteliers must adapt to meet high demands with limited resources. Discover how to use your guest data to get excellent results.
Johanna Bernuy
Apr 27, 2023
4 min
Hotel Marketing

9 audiences you can create for better hotel marketing campaigns

If you are looking to increase revenue, communicating in a personal way is key. Here are 9 ideas of different audiences you can build with your guest data.
Johanna Bernuy
Apr 12, 2023
8 min read

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