Discover how to leverage guest engagement to get better results for your property.

These 9 brands implemented a CRM system in your hotel and saw better results in their marketing operations and service. Read their stories.

Having low customer effort is key to making guests happy. Discover how to nail it in this article.

Being guest-centric will help you to increase revenue. But how? Let's find out in this article.

Implement these 4 tactics today to increase your guest loyalty and revenue.

Understand the importance of being multi-channel.

Read this article to learn five powerful tactics that will enhance your digital guest communication.

Get to know 6 Best ways to deliver real value to guests.

Wonder how to effectively reach your guests? Implement these strategies!

Understand why and how to be customer-obsessed in hospitality.

Curious about guest expectations in 2024? Here are a few trends we have noticed.

To measure guest loyalty, you need the right KPIs. Learn what are they and how to use them.

When it comes to elevating the guest experience, personalisation is the best tool. Discover how you can use a CRM to have a more personalised approach.

Bleisure travel is on the rise! Discover how to adapt your offering to capture this target and grow your business.

Guest loyalty plays a key role in hotels. Make sure your guest loyalty program stands out from the crowd with these ideas.

Guest satisfaction is critical to getting good reviews and returning guests. And technology can be your ally to help it rise. Don't miss out on these 5 tactics.

If you are looking to increase your revenue, building relationships is the first thing to pay attention to. Here are 4 ways to do it!

If you are making these 6 mistakes, you are on your way to destroying your guest experience. Let's change that!

Understanding guest preferences is key to keeping guests coming back. Find out how hoteliers are getting to know what their guests want and expect.

The guests check in, check out, and you never hear from them again. Does it sound familiar?

Its biggest benefit is the ability to create a better customer experience, which at the same time leads to higher guest satisfaction and a revenue increase for your hotel.

Most hoteliers, regardless of the size of their business, agree on this: creating a memorable guest experience is key.

Balance between guest expectation and cost.

Chinese consumers have shown strong faith in their economy, particularly in the travel industry.

It’s that time of year when Deloitte publishes its annual tech trends – and they’re out for 2020.